Full Trading terms can be found at: https://www.ebonieallard.com/pages/terms
1.1 Every effort has been made to display as accurately as possible the colours and images of our products that appear on the site. We cannot guarantee that your computer monitor's display of any colour will be accurate. If you have any questions, please contact me before you purchase, as not liking the product does not qualify you for a refund.
1.2 The price includes taxes where appropriate. (This may be added on when your item goes into the cart and you tell it which country you are in.) Prices for our products are subject to change without notice. All attempts to include accurate tax information have been made, but your country may add on import fees and that is out of my control.
1.3 I reserve the right at any time to modify or discontinue any product without notice at any time. Most of my products are only available exclusively online through the website. These products may have limited quantities therefore we may not be able to offer you an exchange and we refund only according to our Return Policy.
1.4 You can pay via our cart system which allows for most credit and debit cards and Paypal payments.
1.5 Return Policy: If there is an issue with your order when it arrives, please contact me within 2 days of receiving your order. We will endeavour to find a solution. I am not responsible for return shipping costs. We will only replace where the item is faulty.
1.6 Postage: We are not responsible for any items which are lost in the post. Our standard shipping option does not include tracking information. If you would like to upgrade your shipping to include tracking, please do so at checkout, or contact me directly. For Art Alchemy products I will order your items within 3 days of receiving your purchase, except where something is a pre-order. In which case I will ship once we are in possession of the item(s).
1.7 Where items are being made or shipped by a third party, we will always tell you this. We are not responsible for any third party. (Art Alchemy prints + commissions are printed and shipped by a third party.)